General conditions of sale marchand.be


Marchand.be is an online sales channel of its Merchant.

Site content is the property marchand.be of its Marchand in its entirety, and all rights pertaining thereto. Reproduction in whole or in part is prohibited unless express consent of the Merchant.

Some images and descriptions on the site are the property of the companies responsible for the manufacture of the products concerned are subject to use by the Merchant complies with the law of trademark ownership.

Article 1 - Purpose

The present conditions of sale are concluded between:

On the one hand its Marchand whose registered office is at Avenue Minerve, 29 box 13-1190 Forest, and registered at the Brussels Commercial Registry under number 498 417 and under the company number BE 0432,543,685, hereinafter designated "marchand.be" or "seller."

And secondly, any person or entity wishing to make a purchase on the online sales site marchand.be, hereinafter referred to as "Customer" or "Buyer".

The customer acknowledges, prior to placing the order, the terms and conditions stated on this screen and expressly accept them without reservation. These general conditions of sale govern the contractual relationship between marchand.be and client. They prevail over all other conditions contained in any other document, unless prior express written consent.

These general conditions of sale can be modified at any time by marchand.be without notice. However, the conditions applicable to the buyer will be those in force on the site at the time of confirmation of the order.

Article 2 - Characteristics of proposed products

The products and services offered are those listed in the catalog published on the site marchand.be merchant. Every effort has been made to ensure the accuracy of the information presented on the site. The seller or its suppliers are not responsible for the consequences, incidental, special damages arising from electronic transmission or the accuracy of the information transmitted, even if the seller was aware of the possibility of such damages.

The photographs in the catalog are as accurate as possible but the seller can not guarantee a perfect similarity with the product, especially with regard to color. Pictures, descriptions and prices of products are not contractual.

These products and services are offered within the limits of available stocks. The customer will be informed by phone or email in case of non availability of the ordered products.

 Article 3 - Special precautions

Some products or their components exhibiting ingestion or choking hazards and are therefore not suitable for children under 36 months. It is thus advisable to ensure that these products or accessories are not left within reach of children without supervision.

In addition, we remind you that the ingestion of a magnet and a metal object can cause serious gastrointestinal lesions. If you notice that your child has swallowed magnets, we recommend that you consult your doctor immediately.

Article 4 - Order

Saving a custom marchand.be and its validation by the purchaser shall occur when the buyer clicks on the payment method of their choice on the "Confirm order".

Confirmation or validation of the order implies acceptance of these conditions of sale, the recognition of having perfect knowledge and waiver of its own conditions of purchase or other conditions.

The All data recorded and confirmed valid proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

The buyer's order must be confirmed by marchand.be email.

marchand.be can not be blamed and held responsible for all consequences of events beyond its control including force majeure, which would tend to delay or prevent placing the order online.

marchand.be reserves the right to refuse or cancel any order for any reason, especially in case of lack of information necessary for the delivery in case of customer insolvency, assuming a default of payment or if there is a dispute concerning a previous order.

The entries indicated by the customer when entering information inherent in the order engages this one. marchand.be can not be held responsible for inaccurate information provided by the customer (delivery address, etc.) and for delays in delivery or failure to deliver the products ordered that these errors could result.

Article 5 - Price

Product prices are quoted in Euros excluding the costs of processing and shipping which here are the details:
Belgium: € 3.80 postage or carriage from 59 €.
EU: € 15 postage.
Outside the EU: your order requires a specific treatment. Please contact us or place your order by registering your details, we will send within 24 hours a personal quote by email with Articles charged duty and actual shipping charges all charges.

We practice volume discounts by amount (from 3) on certain items, including any purchaser (club, community or individual) can benefit.

marchand.be reserves the right to change prices at any time, except that the prices listed in the catalog at the time the order will only apply to the buyer. Any change in the VAT rate will be reflected in the price of products or services.

Article 6 - Payment

Payment for purchases made on the site marchand.be is made to order, at the choice of the buyer:


The credit card payments are made through the secure system so that the transmitted information is encrypted by software and no third party can read it in transit on the network.

-Wire Transfer :

IBAN: BE55 0011 0102 2344 - BIC: GEBABEBB

Transfers costs are the responsibility of the buyer.

- By Paypal

PayPal is a company that provides Internet payment service allows a user to send payments via the Internet with an email address without having to communicate his credit card details for every transaction.

In all cases, the customer's order will be considered accepted after confirmation of payment and its validation by marchand.be. The goods remain the property marchand.be until full settlement of the invoice.

-By Administrative mandate:

This payment method is reserved only to institutions under public accounting.

Prepare your order marchand.be, print it, attach it to your original purchase order and administrative send us all by mail or fax.

It is the reception of your administrative order that will trigger the allocation of products to your order. The sale will be concluded after the confirmation of your order, subject to receipt of your official documents

Article 7 - Shipping and Delivery

a) Preparation and shipment

All times announced on the site are quoted in marchand.be business days (excluding Saturdays, Sundays and holidays). The shipping time is exclusive of travel time.

Orders are processed, prepared and shipped, that is to say discounts to our carrier within 48 hours after the confirmation of payment by the customer when it is made by credit card online or receipt regulations made by transfer or check, as regards the goods in stock at the time of this validation or reception.

Generally orders are processed after confirmation of payment when paid online by credit card or receipt by marchand.be Regulation when the client has chosen a payment by transfer or check. The indications "in stock" availability of time and may vary between the time of the order and, as appropriate, the date of confirmation of payment by bank card or the date of receipt of the transfer or check.

In case of unavailability of a / the product (s):

- Final Unavailability: marchand.be s undertakes to offer the customer replacement items or refund the missing items immediately and no later than within 30 days as required by law.

 - Temporary unavailability: marchand.be informs the customer of the date on which the product is back in stock. The customer then has the option of maintaining his order with these new deadlines or cancel. In the latter case, marchand.be will reimburse the missing items immediately and no later than within 30 days as required by law.

If predictable lengthening of shipping time, marchand.be undertakes to inform the customer as soon as possible and by any means so that it can then choose to maintain or cancel all or part of its command. The delivery period shall in no case entail the payment of damages to the customer or service providers thereof.

In all cases, the customer agrees to send, when ordering, all the information needed to delivery in order to ensure proper performance. The client must transmit a particular phone number at which the carrier can be reached during the day. Upon delivery, the customer or recipient of the products must be able, if asked, to prove his identity. Unless otherwise provided, delivery is made to the address specified in your order.

b) Shipping and delivery method

Shipping fees are based on place of delivery. The total amount corresponding to the participation of packing and shipping costs will be displayed in the basket of the customer during the ordering process and varies according to weight and / or volume and / or the total amount of the order. A summary is offered before payment confirmation.

Depending on locations, we offer the following services:

Belgium :

- Taxipost La Poste distribution within 24 hours of shipment (delays indicative).

- UPS for express shipments: please contact us by email or phone for a quote depending on the order.

In case of absence for delivery in Belgium, a calling card will be left to the buyer or the recipient can pick up his parcel in the nearest post office. After a period of 10 days, the parcel will be returned to marchand.be by the services of La Poste. In this case, return costs and ancillary costs (forwarding, etc ...) are the customer.

U.E. Area, Switzerland and Norway:

- Taxipost International: distribution in 3-8 business days depending on locations, after the shipment (data as indicative deadlines).

- UPS for express shipments: please contact us by email or phone for a quote depending on the order.

 Delivery out U.E.

Deliveries outside the EU are made by international postal services (Taxipost International). The buyer agrees to pay all taxes due to the importation of products, customs duty, value added tax and other taxes due under the laws of the country receipt of order. A bill on which appears the amount of duty attached to the shipment. All orders placed marchand.be is for the personal use of customers, clients or recipients of products is strictly forbidden partial or complete products. marchand.be can not be held liable for the payment of taxes in default of payment of which the customer is required.

For reasons of availability, an order can be delivered several times.

Marchand.be to notify any difficulty in delivery, the customer can contact us directly by phone or by email.

c) Methods of delivery

The delivery of the product is made directly to the recipient or in his absence, another person authorized to do so by the customer. In the absence of any recipient, a calling card is left at the delivery address. Any costs of new presentations are the customer.

The customer is responsible for checking the condition of the products upon receipt. If damaged, it must mention with precision its reserves on the delivery order, and reiterate to the carrier by registered letter with acknowledgment of receipt within three days of delivery in accordance with the Commercial Code. He must also inform marchand.be by registered letter with acknowledgment of receipt of any transport damage within eight days of receipt. No claims will be accepted for any failure to comply with these formalities.

marchand.be will, in any event, relieved of its obligation to deliver in case of:

- Occurrence of a force majeure such as war, riots, fire, strikes, accidents and the impossibility of being supplied,

- Failure by the customer of any of its obligations (pay the price, accuracy of information provided by the customer such as the delivery address ...).

 d) Transportation Risks

The risks related to transport are transferred to the carrier at the time when the ordered items entrusted to it. The waybill authentic. Delivery times are only indicative and do not commit the carrier.

e) unclaimed orders

Unclaimed orders, 15 days after they are sent in Belgium, and 21 days outside Belgium will be deemed delivered and accepted, complaints or claims for non delivery will no longer be admissible.

f) packages not distributed by the provider:

In case of non receipt of a package an investigation is conducted with the carrier. During this period, no refund or return can be made.

If confirmed declaration of loss of the package by our carrier, depending on the nature of the product, available stocks and according to customer demand, we offer reship the product initially ordered or an exchange product with equivalent features. If the customer does not wish to be reship the product initially ordered or an exchange product with equivalent features, a credit will be credited to his account. This credit is valid for 1 year from the date of issue. If the customer chose to be reimbursed, a check of the amount of the product will be sent within 15 days of confirmation of the loss report.

The failure to deliver the customer of the fact (breach an appointment delivery, parcel after removing non-delivery notice, errors in the wording of the delivery address when ordering, etc.) leads to the -ci loss of participation in shipping.

g) Damage related to transportation:

This case concerns damaged parcels, fractured packages, missing or damaged products.

In case of deterioration of parcels and goods, or doubt of any kind whatsoever on the status or contents of the package, the buyer is required to apply the procedure Taxipost (especially due to report damages, claims and reserves) and refuse the goods immediately by issuing a finding on the fault with the servant of the Post. It must then report these incidents to marchand.be email under "contact" within 24 hours.

For deliveries by courier, the customer will bear reservations characterized on the attendance sheet, will co-sign the driver and keep a copy of the document. If the product is damaged, the client must refuse the package and note a reserve on the delivery (parcel refused because opened or damaged on delivery, precisely characterize the damage).

These reserves must be very precise. The words "subject to unpacking" is not a reserve and characterized has no legal value. It is then necessary to accurately describe the state of the packaging and / or product, and accurately characterize the damage (breakage sounds, open package, damaged packaging, torn, down at the bottom right corner parcel refused because opened or damaged during delivery ...). The customer must also confirm by mail recommended these reserves to the carrier at the latest within 48 working hours of receipt of the item and send a copy of the letter no later than within 8 days of receipt of the order to: Marchand's Belle Vue Street, 60 1000 Brussels, pointing out the references given on the delivery note.

Checking product status is considered to be made once the delivery was signed. Therefore, in case of non respect of the above, no claim will be admissible.

By signing the delivery receipt outside of specific reserves, and product acceptance, customer acknowledges having received the goods in a statement giving him any satisfaction. Therefore, any claims related to the state of the delivered products can be received.

If the customer does not wish to be reship the product initially ordered or an exchange product with equivalent features, a credit will be credited to the account of receipt of the parcel by marchand.be. This credit is valid for 1 year from the date of issue. If the customer chose to be reimbursed, a check of the amount of the product will be sent within 15 days of receipt of the parcel by marchand.be.

 Article 8 - Guarantees

All items are subject to a legal guarantee of conformity and a guarantee against hidden defects enabling him to return the items.

Non-compliant products with hidden defects or defective can be exchanged. The written request must be made by the customer within fifteen working days of delivery. Any claims made after this deadline will not be accepted. The return costs will be refunded to the buyer.

The seller must deliver goods in conformity with the contract and liable for defects of conformity existing upon delivery. It also answers the lack of conformity resulting from the packaging, instructions for assembly or installation when it was put to him by the contract or was carried out under his responsibility.

Once a sales contract between you and us, you have a right of withdrawal 14 days. This right of withdrawal may be exercised for computer software unsealed, books, periodicals and magazines.

  Article 9 - Liability

 The seller, in the online sales process, is bound by an obligation of means; his liability can not be held liable for damages resulting from the use of the Internet such as data loss, hacking, viruses, break service, or other unintended problems.

marchand.be can not be held liable for breach of contract, due to the occurrence of an event of force majeure and in particular in case of total or partial strike of postal services, carriers, and disasters caused by floods or fires. Regarding products purchased to meet the business needs marchand.be not be liable for all damages because of present, trading loss, loss of profit, damage or expense that might arise.

The selection and purchase of a product or service are under the sole responsibility of the customer. The total or partial inability to use such products due to incompatibility of equipment can give rise to any compensation, reimbursement or questioning the responsibility of the merchant, except in the case of a hidden defect found, non-conformity, defect or exercise the right of withdrawal.

Article 10 - Intellectual Property

Marchand.be All elements of the site are and remain the exclusive intellectual property of its Merchant.

Nobody is allowed to reproduce, use, repost, translate, distribute, or use for any purpose whatsoever, even partially, elements of the site without prior written marchand.be.

 Article 11 - Respect for private life

 According to the law relating to data, files and liberties, nominative information of buyers may be subject to automated processing.

The information provided by the customer are for the exclusive use of marchand.be. marchand.be agrees not to transmit to third parties personal information that users provide on its website. These are confidential.

In addition, users have the right to access and correct their data.

Article 12 - Filing - Proof

marchand.be archive purchase orders and invoices on a reliable and durable as a true copy in accordance with the provisions of the Civil Code.

The registers of marchand.be will be considered by the parties as proof of communications, orders, payments and transactions between the parties.

Article 13 - Partial invalidity

If one or more provisions of these terms and conditions are held to be invalid or declared as such under any law, regulation or following a final decision of a competent jurisdiction, the remaining provisions will remain full force and effect.

Article 15 - Applicable law and jurisdiction

Sales of marchand.be products are governed by Belgian law. This is so for the fund rules as to the rules of form.

In case of dispute or claim, the consumer should first contact the seller for an amicable solution.

The competent court in cases of dispute will be the defendant's place of residence or at the option of the applicant, place of effective delivery of the product.

This site complies with the Belgian law, in no event marchand.be not guarantee compliance with local legislation that would be applicable from you when you access the site from other countries.

Marchand limited company with capital of € 61,973
VAT no BE0432543685
IBAN BE55001101022344